+6012-203 7670

sales@pcmart.my

Get Free Installation on Any Order from Us

Frequently Asked Questions

Have questions? Check out our Frequently Asked Questions below for quick answers. No need to wait for a response!

FingerTec-Logo

FingerTec

hikvision-logo

Hikvision

zkteco-logo

ZKTeco

dahua-logo

Dahua

FingerTec

Have questions about FingerTec?

How do I register new face or fingerprint users?

Typically, an administrator can go into the user management option through the device menu, select “Add New User,” and follow the prompts to complete face scanning or fingerprint registration.

What is the storage capacity of the device?

This depends on the specific model. Most FingerTec devices can store thousands of face, fingerprint, or card data entries while also recording a large number of access logs.

Does FingerTec support card access?

Yes, FingerTec supports multiple access methods, including face recognition, RFID cards, and passwords. This provides flexibility for users to meet different access needs.

Is there an alternative if face or fingerprint recognition fails?

If face or fingerprint recognition fails, users can typically use an RFID card or password as a backup method to ensure access is not denied.

How accurate is fingerprint recognition?

FingerTec devices have high fingerprint recognition accuracy, using advanced algorithms to reduce false acceptance and rejection rates. However, accuracy may be affected by scars, dirt, or moisture on the finger.

What is the maximum number of users the device can support?

Different FingerTec models support varying numbers of users, usually ranging from 1,000 to 10,000 users, depending on the configuration of the device.

Does FingerTec support remote management?

Yes, FingerTec devices support remote management via a network. Administrators can monitor and configure the device in real-time through a browser or management software, managing user information and access logs.

Can the device integrate with existing access control systems?

Yes, FingerTec devices can generally integrate with existing access control systems, such as door controllers and surveillance systems, enhancing overall security management.

How do I troubleshoot if the device malfunctions?

If the device malfunctions, basic troubleshooting includes restarting the device, checking network connections, or reviewing logs. If the issue persists, you can contact FingerTec’s technical support team.

Can attendance data be exported?

Yes, FingerTec devices allow attendance data to be exported, typically in Excel, CSV, or database formats for easy attendance tracking and analysis.

Hikvision

Have questions about Hikvision?

What are the supported authentication methods?

The device supports face recognition, fingerprint scanning, and RFID card access, providing flexible security options.

How many users can the device support?

It can store up to 3,000 face templates, 5,000 fingerprint templates, and 5,000 card users, making it suitable for medium-sized businesses.

What is the face recognition accuracy and speed?

The device provides high face recognition accuracy with a speed of less than 0.5 seconds.

Can the device be managed remotely?

Yes, it supports remote management via Hikvision’s software, allowing administrators to monitor and configure settings in real-time.

Does the device support time attendance tracking?

Yes, the device has time attendance features, and attendance data can be exported for reporting and analysis.

What is the Multi-Outlet E-Attendance System?

It allows centralized management of attendance data from multiple outlets, ideal for businesses with multiple locations.

How does the E-Attendance System collect and manage data?

The system collects biometric attendance data and syncs it to a central server for analysis and report generation.

How can attendance data be exported?

Data can be exported in formats like Excel or CSV through Hikvision’s software, making it easy to integrate with payroll systems.

Can the system manage multiple branches simultaneously?

Yes, using Hikvision’s central management software, attendance from multiple locations can be monitored and managed in real-time.

Does the E-Attendance System support integration with third-party payroll software?

Yes, it supports integration with third-party payroll systems via API or data exports, simplifying payroll processing.

ZKTeco

Have questions about ZKTeco?

What authentication methods does ZKTeco support?

ZKTeco devices typically support multiple authentication methods, including face recognition, fingerprint scanning, RFID card access, and passwords. This flexibility allows users to choose their preferred access method.

How many users can the device support?

The number of users varies by model, but many ZKTeco devices can support thousands of users, including several thousand face templates and fingerprint templates.

How accurate is the face recognition feature?

ZKTeco face recognition technology boasts high accuracy rates, with recognition speeds typically around 1 second or less, depending on the model and environmental conditions.

Can the device function in different lighting conditions?

Yes, ZKTeco devices are designed to perform well in various lighting conditions, including low light. Some models utilize infrared technology to enhance recognition accuracy in dim environments.

Is there an alternative if the face or fingerprint recognition fails?

Yes, if face or fingerprint recognition fails, users can use an RFID card or enter a password as a backup method to gain access.

What is the storage capacity for attendance data?

Many ZKTeco devices can store a significant amount of attendance data, often up to tens of thousands of records, which can be easily managed through associated software.

Can the device be integrated with existing access control systems?

Yes, ZKTeco devices often support integration with third-party access control systems, making it easier for organizations to enhance their security infrastructure.

How is the attendance data managed?

Attendance data can be managed through ZKTeco’s software solutions, allowing users to view, analyze, and export attendance reports as needed.

Does ZKTeco provide remote management capabilities?

Yes, many ZKTeco devices can be managed remotely through their software, allowing administrators to configure settings, monitor access logs, and manage users from anywhere.

Can the device be connected to the internet for real-time monitoring?

Yes, many ZKTeco devices support network connectivity, allowing real-time monitoring and management through cloud-based systems or local networks.

Dahua

Have questions about Dahua?

What authentication methods does Dahua support?

Dahua devices typically support multiple authentication methods, including face recognition, fingerprint scanning, RFID card access, and password, providing users with various options for secure access.

How many users can the device support?

The number of users supported varies by model, but many Dahua devices can accommodate thousands of users, including several thousand face and fingerprint templates.

What is the accuracy and speed of face recognition?

Dahua’s face recognition technology offers high accuracy rates, with recognition speeds often around 0.5 seconds or less, ensuring quick access.

Can the device work in low light conditions?

Yes, many Dahua devices are equipped with infrared technology, allowing them to perform well in low light conditions, enhancing the reliability of face recognition.

What should I do if the face or fingerprint recognition fails?

Users can use an RFID card or password as a backup method for access if face or fingerprint recognition fails.

How is attendance data managed?

Attendance data can be managed through Dahua’s management software, enabling users to view, analyze, and export attendance reports.

Can the device be integrated with other security systems?

Yes, Dahua devices can often be integrated with third-party access control and security systems, enhancing overall security management.

Does Dahua provide remote management capabilities?

Yes, many Dahua devices support remote management via their software, allowing administrators to configure settings and monitor access logs from anywhere.

How does Dahua ensure the security of biometric data?

Dahua implements encryption protocols and secure data storage practices to protect biometric data, ensuring that only authorized personnel have access to sensitive information.

What maintenance is required for optimal performance?

Regular cleaning of biometric sensors and periodic software updates are recommended to maintain the performance and accuracy of the device.

X
My cart
Your cart is empty.

Looks like you haven't made a choice yet.